Simple – just ask!

And we will try to make it as quick and hassle-free to get answers as is technologically possible!!

We have added a Product Question feature right on the product pages in our IP CCTV webshop.

That’s right, on each and every product page you can ask questions and find answers to questions about the very product you are looking at and interested in.

We already try to include as much information as possible; we have added datasheets, photos and videos; we have a forum dedicated to IP CCTV; we continue to write IP CCTV articles in this blog …

But …

Sometimes YOU just want to get a quick answer to a simple question:

• How do I …?
• Do we need to …?
• Can it …?
• How big …?
• How far …?
• Is it compatible with …?
• Etc.
• To be honest, if we knew what the questions were, we would already have put the answers there for you

Well, we now have this ‘Product Questions’ feature, right there on the product page.

If you can’t see the information you need, or if you just want to check some particular detail, just click the link near the top of the page ‘Be the first to ask about this product’ or if somebody else has already asked questions, the link will say ‘Ask a question (1)’ – the number in the brackets tells you how many questions have already been asked and answered.

Throughout most of the day you should get a pretty quick response; our system lets us know immediately you ask the question, and emails you with the answer the very instant that we publish it!

All questions and answers are published on the product page, near the bottom, just scroll down to see what others have asked.

If you have any questions, about any of our products, don’t be shy – just click the link on the product page and ask!

Right there, right away, rest assured you won’t be the only one wondering.

We will be glad you asked. Everyone who follows you will be delighted to find the answer already published there thanks to your question.

If you have big old questions about solutions, applications, or technologies please take a look in our IP CCTV Forum and feel free to start a thread there …

We are trying to help …

If we can do any more to help you choose the best IP Cameras or the best CCTV recording software and network video recorders, please just let us know – comments below – Contact Us form to the right …

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IP CCTV product videos are now embedded on the relevant product pages in our webshop.

In our last Post we said that we’d added more product photos to the webshop and that we hoped that they would help to provide you with more information.

Well, if pictures help, then hopefully videos will be even more helpful!

We have now added videos right on the product page, no need to go searching around for additional information.

In some cases the videos are example video clips from the IP camera you are considering, in other cases the video might be instructional or promotional.

Some examples below, just scroll down the product page to view the video:

Instructional Videos – Axis Q6320E video showing how to install this IP camera

Promotional Videos – QNAP VioStor NVR product range – video on each product page

Example video clips from the actual IP Cameras – ACTi ACM-4201 video clips

We hope that having this additional information right on the product page as you are surfing and pondering is helpful to YOU?

If we can do any more just let us know – leave a comment below

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More IP CCTV product photos added:

We continuously try to improve the information in our website.

We try hard to provide you with all the information that you might need to help you choose the best products for your particular requirement.

It is not always easy to get a true idea of size and scale from the manufacturer’s ‘magazine shots’, and maybe you’d just like to see a bit more detail of the connections, or the buttons …

Sometimes it is just good to be able to see a bit more detail before you decide to buy.

To this end we are working through many of the products that we offer in our webshop and adding more product photos.

The ‘unboxing’ series is a typical example of an effort to show you exactly what you can expect (click the thumbnail image above for an example).

We also try to include at least one shot with some well known item to give you a true perspective of size & scale; we’ve tried coins and rulers, but the BIC pen is my current favourite

We hope it helps YOU?

If you have any other ideas of ways in which we could improve the website or do more to help you, please don’t hesitate to get in touch or leave a comment below.

Thanks.

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QNAP’s VioStor range of NVRs are now available from our webshop.

QNAP are a well known ‘Quality Network Appliance Provider’.

Their award winning range of Network Attached Storage (NAS) devices are very well known and respected in the IT world.

They now have a great range of Network Video Recorder (NVR) devices, specifically designed and built as an optimised network appliance to record CCTV from IP cameras on your network.

We have added the following NVR models:

• QNAP NVR-104P – up to 4 IP cameras recording to a single hard disc unit of up to 1 Terabyte capacity
• QNAP NVR-104V – as above. The only difference is the mix of compatible camera manufacturers (essentially P for Panasonic, V for Vivotek).
• QNAP VioStor VS-2008 – up to 8 IP cameras recording to two HDDs to max total capacity of 4TB
• QNAP VioStor VS-2012 – up to 12 IP cameras recording to two HDDs to max total capacity of 4TB
• QNAP VioStor VS-5012 – up to 12 IP cameras recording to five HDDs to max total capacity of 10TB
• QNAP VioStor VS-5020 – up to 20 IP cameras recording to five HDDs to max total capacity of 10TB
• QNAP VioStor VS-8024 – up to 24 IP cameras recording to eight HDDs to max total capacity of 16TB
• QNAP VioStor VS-8032 – up to 32 IP cameras recording to eight HDDs to max total capacity of 16TB
• QNAP VioStor VS-8040 – up to 40 IP cameras recording to eight HDDs to max total capacity of 16TB

All of the units are supplied without hard discs. You can very simply fit your own – see the series of unboxing photos for the VS-2008 to understand how simply the drives are fitted or replaced.

You can purchase your drives from us or any supplier of your choice – they use standard 3.5″ SATA HDDs.

Anyone who has ever had a drive fail inside a traditional Digital Video Recorder (DVR) and been told by the manufacturer that “replacing drives is a specialist job and that’ll be £500 please” feel free to exclaim your delight in the comments below.

QNAP have a great website dedicated to their NVRs at www.QNAPsecurity.com with loads of information and useful resources.

They are compatible with a wide range of IP cameras – you can check for the latest list of proven cameras here.

Finally, just in case there is any doubt, these units are supplied with CCTV recording software to record your IP cameras. They’ve just released a free firmware upgrade to further enhance the feature set of their built-in NVR software, but more on that in a later post …

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Y-Cam SD IP cameras are now available to buy online from our webshop.

There are currently six variants of the Y-cam.

All are wireless.

Three original Y-cam IP camera models and three new Y-cam SD variants, with a micro-SD slot in the bottom for up to 8GB of local CCTV recording.

The full list of variants are as follows – click the links to visit the individual product pages for further information:

• Y-cam White
• Y-cam Knight – white, with built-in IR LEDs
• Y-cam Black – same as the Knight, but black in colour
• Y-cam White SD – as per the white, but a new model with an SD slot
• Y-cam Knight SD – white, built-in IR LEDs, and an SD slot
• Y-cam Black SD – the black version of the Knight SD
• And finally, the Y-cam Shell – outdoor housing for any of the above

Other IP cameras are available

(At the time of writing there’s a hand-picked selection of 120 models!)

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